Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Manual Bitrate Reduction Suddenly Broken

Why has Roku decided to remove this functionality? My ISP is charging huge overage fees and you guys ditch the one thing that could help with this. Is Roku secretly making money off of all the data overage fees? I wouldn't be surprised. I have used Roku for several years now but this is it. With the overage fees growing and growing and no way to reduce the bandwidth I'm forced to abandon this platform altogether. It is no longer cheaper than cable and the hit and miss streaming quality is a joke.

So long Roku.
5 Replies
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Level 10

Re: Manual Bitrate Reduction Suddenly Broken

You realize that functionality has not worked in a while (it was a placebo). They just removed it because of that fact. It was designed as a developer tool, which is no longer needed with the new Roku code. If people wanted to test lower-end streams via their channel to make sure it's working, that allowed for it. It was always discouraged not to use the secret screens because they could be removed at any moment. All the new channels using the code and adaptive streams (Netflix has never worked since Roku 2 HD/XD/XS came out) did not honor the bitrate stream change.
http://trekkeriii.com/Roku_PHP_list.php
Router - ASUS RT-AC68U
ISP - TWC - 50 Mbps/5 Mbps
Net+ Cert
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Level 13

Re: Manual Bitrate Reduction Suddenly Broken

"Sirgoodframes" wrote:
Why has Roku decided to remove this functionality? My ISP is charging huge overage fees and you guys ditch the one thing that could help with this. Is Roku secretly making money off of all the data overage fees? I wouldn't be surprised. I have used Roku for several years now but this is it. With the overage fees growing and growing and no way to reduce the bandwidth I'm forced to abandon this platform altogether. It is no longer cheaper than cable and the hit and miss streaming quality is a joke.

So long Roku.

There's actually a couple things that can help with this.  I'd check your router for QOS settings and bandwidth limiting.  That would achieve the same goal except on a more consistent basis.
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Level 11

Re: Manual Bitrate Reduction Suddenly Broken

The FIRST thing to do - if you haven't already...
Research a new ISP - without a Data Cap.

Trying to manage a Data Cap with a device designed to use Internet Data is... foolish.
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Level 10

Re: Manual Bitrate Reduction Suddenly Broken

"Sirgoodframes" wrote:
Why has Roku decided to remove this functionality? My ISP is charging huge overage fees and you guys ditch the one thing that could help with this. Is Roku secretly making money off of all the data overage fees? I wouldn't be surprised. I have used Roku for several years now but this is it. With the overage fees growing and growing and no way to reduce the bandwidth I'm forced to abandon this platform altogether. It is no longer cheaper than cable and the hit and miss streaming quality is a joke.

So long Roku.

Another tip to reduce bandwidth. Login to the services, see if they have bandwidth reduction built into their service. I know Netflix and Hulu do. You can set them to a lower bandwidth overall to all your devices, this would help with any device you would own including smartphones and tablets. You can also reduce the Screen Resolution to 720p on the Roku, this will force the 720p streams for services. If you are streaming at 1080p or 4k by default, this would eliminate that problem. There's other methods to fix this issue, just got to explore them. The bitrate screen actually was not one of them and wasn't for a long time.

I know rural areas have limited options and usually they have data usage caps. Plus smaller towns usually have one big DSL or Cable provider and no one else. Alternative ISP might not be an option, but if it is, definitely take it. I would never get AT&T nor Comcast for that reason, and thank goodness I have another option in my town.
http://trekkeriii.com/Roku_PHP_list.php
Router - ASUS RT-AC68U
ISP - TWC - 50 Mbps/5 Mbps
Net+ Cert
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Level 8

Re: Manual Bitrate Reduction Suddenly Broken

I've gone through a few posts where customers have expressed their concern about managing data usage because of the ISP data caps. Many (including myself) are facing this issue. I have been trying to make changes to video quality (if it is even available) by streaming services (Netflix has this as a setting, others don't).

I see when looking at Hulu live streaming via my computer that there is a video quality setting I can adjust to reduce the amount of data, but that same setting for Hulu via computer is not even available when watching Hulu via the Roku devices I have. This is a HUGE issue for me! Hulu obviously supports it, but Roku ignores it?

Some of the replies I've seen in other threads were obviously from Roku employees. There are discussions of the bitrate limiting feature that no longer works. The part that concerns me here is that the impression these employees leave me (a customer), is "Too bad. Deal with it somewhere else, it's not our problem." Really? Wanna bet?

These employees fail to really understand their customer's position. This device belongs to their customer - period. The customer is struggling to resolve the data cap issue they face every month. If there is no solution, they end up paying high data usage penalties.

This being the case, it is fairly clear that the cable-cutting was a waste of time and money buying their own devices and will be looking to reestablish their cable service.

I have only been using Roku for a few weeks and doubt seriously that I will continue to use Roku going forward. The attitude of their employees tells me everything I need to know about this company. Many of us don't need "Best Available" video quality. Listen to your customers! There is a genuine need for Roku to address this via their devices.

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