Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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fredalba56
Level 7

Re: Low power message while using power adapter

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Moved tv from shoppe which is in garage to indoor bedroom and got the low power alert.

found a fast charge plug for my android phone. immediately hooked up.

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Laura6682
Level 8

Re: Low power message while using power adapter

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Update:

I am still having the issue, but what I did discover is if you wiggle the power cord in the back of the Roku, the power goes in and out.  If you get it just right, the light stays blue and the device works.  I am guessing this is an issue with the power port, and the until can not be salvaged?

 

Laura

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RokuDanny-R
Roku Employee
Roku Employee

Re: Low power message while using power adapter

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@Laura6682

Thank for the follow up.

For clarification, is it the device connection that is the issue, or the power cable itself that is causing what you are seeing?

If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Laura6682
Level 8

Re: Low power message while using power adapter

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Hi Danny,

Sorry for the confusion.  The unit was not working, but I did find another power cord that seems to be working.  I will try this for a few days, and see if the issue returns. 

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biziguy
Level 7

Re: Low power message while using power adapter

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Hi Danny,

Sorry, I am unable to PM you as system thinks I am newbie (though I had communicated with you last Oct for batteries draining out in 2 days issue).

For last 3 days, I am without Roku because of Low Power Message. 

Obviously, I followed all the troubleshooting steps suggested here in the forums. Change power plug, power cable and I have started directly connecting it to power socket but still no go. 

Removed all cables and left them out overnight, and this morning the Roku came up. I quickly managed to grab the technical details you asked for. And it's back to Low Power message and nothing can be done now.

===============

Firmware Version - rtn.4062

Name - Voice Remote 

Model - RC402

================

Sorry, I didn't find the serial number.

Will attach the screen-shot here. 

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biziguy
Level 7

Re: Low power message while using power adapter

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Roku settings details.jpg


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RokuDanny-R
Roku Employee
Roku Employee

Re: Low power message while using power adapter

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@biziguy

Thanks for the post.

When providing personal information, please send that information in a private message (PM) as we highly recommend not posting personal information in a public place.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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biziguy
Level 7

Re: Low power message while using power adapter

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Thanks Danny,

But as I mentioned in my original post, I am unable to PM you.

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speedtest
Level 7

Re: Low power message while using power adapter

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i got the same issue as wee. still looking for an alternate.

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speedtest
Level 7

Re: Low power message while using power adapter

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still got the same issue looking forward to see and alternative.

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