Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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gjhinc
Level 7

Re: Low power message while using power adapter

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I got an email from CS/CH-Karthikeyan Elumalai, Sep 22, 2020, 1:32 PDT

BUT! I never got an address to send it... please provide a mailing address.

Hi Gary,

Thank you for the response. The replacement process is to be initiated. Once it is processed you will be receiving an email with the set of instructions for replacement and the return address.

The device replacement works in the following manner. You will have to mail the faulty device to us and upon receiving it we will ship the replacement which you will be receiving in 3-5 business days. Please help us with the following information in order to initiate the device replacement:

  • First and Last Name
  • Shipping address
  • Telephone number


Thank you for choosing Roku.

Stay safe and healthy!

Regards,
Patrick
Roku Customer Support.

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renojim
Level 21

Re: Low power message while using power adapter

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Did you read their email?  Did you supply the requested information?

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gjhinc
Level 7

Re: Low power message while using power adapter

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I though you meant when I shipped the Roku

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Mcdonut44
Level 7

Re: Low power message while using power adapter

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How can I connect with support? My Express was working and now I can’t use it. Plugged into wall outlet, no change. I’ve had the Express almost a year. Need help please...

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joycenlucian
Level 7

Re: Low power message while using power adapter

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I am getting a low power message with my Roku Express+. I have tried a different power adapter. It worked at first then got the same message. Danny, I am not sure how to send you a PM with my information. Please let me know. 

Thank you,
Joyce Maghan

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krobinso
Level 8

Re: Low power message while using power adapter

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I find this incredibly frustrating that I just purchased a new tv and Roku stick, but I'm still getting a low power error message. Simply stop telling consumers to use the usb port on the back of the tv.  I've never seen it work. I've had over 10 Roku models and they're ALL DIFFERENT. 

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bob77
Level 7

Re: Low power message while using power adapter

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I am getting a low power message, asking me to please use the included power cable to power ROKU. I have been using the supplied cable and the ROKU unit was working fine for months, now the "low power" message comes on and the ROKU unit will not work. I have tried 2 different power cables and AC to USB power supplies and still no change. I think the ROKU unit is defective.

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Tammy74
Level 7

Re: Low power message while using power adapter

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I am also having the "insufficient power" message and my roku is plugged into the wall. I would love to go to the settings and give you my serial number, but the screen will not allow me to go to anything aside from the power message. 

I have had my roku for over a year and have never had this issue with it before.


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MrkMtchll
Level 7

Re: Low power message while using power adapter

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As Tammy said: I would love to go to the settings and give you my serial number, but the screen will not allow me to go to anything aside from the power message. 

I.E.  it is stuck on the low power msg.  so what else can we do if the instructions cannot be implemented due to the irritating error msg ????

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clconway
Level 7

Re: Low power message while using power adapter

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If your device has been activated, should be able to find the serial number on https://my.roku.com/account under "My linked devices".