Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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speedtest
Level 7

Re: Low power message while using power adapter

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thanks man.Robot wink

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Nedved88
Level 7

Re: Low power message while using power adapter

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Hello

i have the same issue . I tried a new cable the message did not go away
what is the next step 

thanks

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IntruderPilot
Level 7

Re: Low power message while using power adapter

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I have the same issue. Using power adapter and not USB port on TV.  Tried several cords and ROKU power adapters.  Still getting same message.  Also trying to figure out how to PM @RokuDanny-R  with info to get some help...

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RokuMary-F
Roku Employee
Roku Employee

Re: Low power message while using power adapter

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Hi @IntruderPilot,

Thanks for the post.

For more information about how to send a PM, visit our Community post here: https://community.roku.com/t5/Welcome-to-the-Roku-Community/Welcome-to-the-Community/m-p/514427#M125...

Thanks,

Mary

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BlissGirl
Level 7

Re: Low power message while using power adapter

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Using the power adaptor and the usb cable that came with the Roku and still getting the insufficient power message.  What can I do? 

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RokuMary-F
Roku Employee
Roku Employee

Re: Low power message while using power adapter

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Hi @BlissGirl,

Thanks for reaching out to Roku Community, I'd be happy to help take a closer look to see how we can help.

What Roku model device are you using? In addition, how are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? Please try to connect to a power outlet in the wall using the USB power adapter that came with the Roku.

I've provided a link to go into further detail: What should I do if the red light is flashing or I ... - Roku
Please try doing this and see if it helps with what you're experiencing.

Thanks,

Mary

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drscram
Level 7

Re: Low power message while using power adapter

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How do I PM you?  I've also tried everything that's listed here to no avail with a roku premier

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Nedved88
Level 7

Re: Low power message while using power adapter

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customer support said that I don’t have warranty anymore although that is not a problem that I did myself my device was always plugged into a wall outlet . I got a brand new cable didn’t work 

I requested a manager call and they asked me for date and time and I never received the call 

it seems like a lot of your customers have the same issue but Roku’s customer service is horrible 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Low power message while using power adapter

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@drscram

Thanks for the inquiry.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? What specific troubleshooting steps have you already tried to resolve the issue you are seeing? Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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AWADE2004
Level 7

Re: Low power message while using power adapter

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This was working fine now I get a Low power message. I changed port but get the same message.

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