Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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RokuKariza-D
Roku Guru

Re: Low power message while using power adapter

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Hello @KLM322

We're here to help!

Please reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Illiad
Newbie

Re: Low power message while using power adapter

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I have been having this issue constantly.  I have tried all solutions.  My conclusion on this is that there is no fix and that it is a Roku known internal permanent issue that they need to address. I have replaced mine with a Firestick.

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RokuKariza-D
Roku Guru

Re: Low power message while using power adapter

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Hey @Illiad

Thanks for the post.

If you still need help with your Roku device, please see my post above. 


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Re: Low power message while using power adapter

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My email is [personal information removed] and serial number is 

YF0084924899

low power message and won't turn on. 

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RokuKariza-D
Roku Guru

Re: Low power message while using power adapter

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Hi @Count2indulge

Thanks for bringing this to our attention.

Firstly, have you tried the suggestions provided in this Support link: What to do if the red light is flashing, or you see a "low-power" warning? If not, we'd recommend giving it a shot. 

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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ladyh
Binge Watcher

Re: Low power message while using power adapter

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There is no solution and you cannot call roku for tech support they don't help.  I will ban all roku devices as they are making money shipping defective units all over the place to amazon.  Amazon will ship you a refurbished one still with issues.  I have the same problem no one helps. They got their money.

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ladyh
Binge Watcher

Re: Low power message while using power adapter

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warranty should be covered without having to wait and wait for a new unit while sending back the bad one..that is just bad CS and tech support.  You already paid the money.

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ladyh
Binge Watcher

Re: Low power message while using power adapter

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The phone number amazon gives you is bogus and doesn't work not tech support.

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ladyh
Binge Watcher

Re: Low power message while using power adapter

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low power you cannot boot the unit up,.

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RokuKariza-D
Roku Guru

Re: Low power message while using power adapter

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Hey @ladyh

We're here to help!

Have you tried the suggestion I posted above? If yes and the issue persists, please reply here with the device ID of the affected Roku player. It can be found at the back or underneath the device itself.

We'll keep an eye out for your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos