Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Re: Low power message while using power adapter

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I purchased a new power cord and now when I turn it on It does power on now.  However now it wont find the wifi network.  the router is only a few feet away and the wifi works fine on other devices.  There are a number of available networks in my building and the roku doesn't find any.  Any idea?

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Roku Employee
Roku Employee

Re: Roku Express - Low Power while using provided adaptor / cable

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@dudemanjch 

Thanks for the note.

Are you powering the device using the TV USB port or is the device plugged into a wall outlet?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Low power message while using power adapter

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@Masonman 

Thanks for the note.

I would be more than happy to look into this for you. 

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Low power message while using power adapter

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If we are using the provided cord and device, why should we ever have to purchase a new one?  This is crazy!  Can't anyone make stuff that lasts?  I've had this device for 6 months.  I still have a radio from the 70's that works just fine.  

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Level 19

Re: Low power message while using power adapter

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@MSharpe  Thanks for reaching out. I'm sorry to hear about the experience you're running into. We'd be happy to get you in touch with our support team for some help with a warranty replacement. Please send me a private message with your Roku account email address and the serial number of your Roku device (printed on the unit). 

 

Thanks,

Tanner

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Level 7

Re: Low power message while using power adapter

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@RokuTannerD Adding on here rather than start a new comment. Roku 3900 with the same issue. I plugged my phone into the adapter and it appears that the adapter itself is the issue. We have owned the device less than a year.

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Level 19

Re: Low power message while using power adapter

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@Sidney1776  Thanks for reaching out. We'd be happy to help get you in touch with our support team for some help with a warranty replacement. Please send me a private message with your Roku account email address and the serial number of your Roku device (printed on the unit). 

 

Thanks,

Tanner

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Level 7

Re: Low power message while using power adapter

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I'm having the same problem - have had the Roku streaming stick for 3 years. I got the "low power" message about a year ago, but it started working if I unplugged it for 10 seconds or so then re-plugged it. But now, nothing seems to work. I'm using the provided cord and adapter. I tried resetting the Roku, and thought it was working, but now can't find WiFi. Any help is welcome!

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Level 7

Re: Low power message while using power adapter

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Hi the same message has popped up for my Roku even after buying a new Roku branded power adapter. I can’t do anything in regards to the setting because the message stays up and won’t let me open the settings

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Level 7

Re: Roku Express - Low Power while using provided adaptor / cable

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Hello,

I am getting the same "low power" message as other Roku users. I receive the low power message almost every time I stream on my Toshiba tv.

Roku user email: kaytindel@yahoo.com

Roku serial number: YF009L291681

Model: 3800X Roku Streaming Stick

Device ID: CT38D9291681

My mailing address is Kay Tindel, 12118 Walnut Park Xing, Apt 1311, Austin, TX 78753

Thanks...Kay

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