Playback Issues - Audio/Video & Power

[Nicecharlie]

Please can you send me a replacement  so I can use my roku? It’s impossible to watch it at the moment. It keeps coming up with the low power message and is use the power from the power outlet direct to the device. 

[MaryFranco]

Hi @Nicecharlie,

Thanks for the post.

We recommend starting here to troubleshoot with low power issue: What should I do if the red light is flashing or I ... - Roku

If you are unable to resolve the issue, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,

Mary

[Nicecharlie]

Hi Mary

Thanks. I’ve tried those tips before and it doesn’t help. How do I message you privately? Can’t find it? Tha ks

[MaryFranco]

Hi @Nicecharlie,

Thanks for the update.

For more information about how to send a PM, visit our Community post here: https://community.roku.com/t5/Welcome-to-the-Roku-Community/Welcome-to-the-Community/m-p/514427#M125...
Thanks,

Mary