Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Seancm98
Level 7

Low Power, literally nothing is working

First, I have to say this is the dumbest way to get support.

Second, my Roku premiere says it has low power and to use a wall outlet despite already using a wall outlet with all of Roku's equipment (USB, adaptor, etc.). Plugged it into the TV, that didn't work, tried multiple cords and power adaptors, still didn't work. I haven't even had this stick a full year and it's already dead.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Low Power, literally nothing is working

Hey @Seancm98

We're sorry for the experience – this is not what we aim for.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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