Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Duz
Level 7

Loud commercials

Why are commercials on roku so loud? It's happens on so many channels..From what I have read roku jacks up the sound on commercials..I don't have that problem watching the same app on my phone..Going to sell my roku and go with Chromecast..

2 Replies
Hersh12
Level 7

The commercials wake me up every night. Why arent tbey the same volume as the shows I watch?

The commercials wake me up every night. Why arent tbey the same volume as the shows I watch?

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bfs53
Level 7

Re: Loud commercials

To Roku,

The commercial volume gets ridiculously loud and I turn the volume mute during the commercials. 

I am sure many of your customers are annoyed by this tactic. Please turn down the volume on the commercials. Thank you.

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