Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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IsabelleSpencer
Level 8

Losing Sound on Roku Ultra

I’m having the exact same issue. I have a Roku Ultra. This started about a month ago. I either lose sound completely or it makes this weird glitching sound like I’m hearing tiny snippets rapid fire. The only way to fix it is to restart the whole device. It’s annoying as heck. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Losing Sound on Roku Ultra

@IsabelleSpencer 

Thanks for the post.

Does this issue occur on a specific channel or does this happen regardless of what channel you are using?

Have you tried using another HDMI port on your TV or switching out the HDMI cable used to connect your device to see if that resolves the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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