Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Mabel920
Level 7

Live Tv not working on Lifetime

 Tonight I turned on Lifetime live tv & all was fine.  Decided to finish watching a show on another channel & when I returned to Lifetime I could not get Live tv.  After several tries & a couple of resetsI noticed that my cable provider was AT&T not Verizon, very strange.  I logged out & reset it to Verizon, I also deleted the channel & reinstalled a few times.  Every time I select live tv I am returned to the Roku menu.  Anyone else have this problem?  Anyone know how to fix?  Any help is appreciated.

Thanks

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StreamerUser
Community Streaming Expert

Re: Live Tv not working on Lifetime

You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote)

FYI, the correct procedure to re-install an app on Roku:

1) Remove the Lifetime app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the Lifetime app

(Otherwise, if you dont restart settings/cached data associated with the app are left behind and it wont be a clean re-install)

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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Mabel920
Level 7

Re: Live Tv not working on Lifetime

Thank you, but I did that.

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StreamerUser
Community Streaming Expert

Re: Live Tv not working on Lifetime

@Mabel920 wrote:

Thank you, but I did that.

You still didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote)
 

Otherwise, you'll need to contact Lifetime about the behavior of their app:

https://support.mylifetime.com/hc/en-us/requests/new

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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