Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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BobsterD
Level 7

Live TV playback, Says "No USB" when TV powered on

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I have a new HiSense RoKu TV 65R6E4, and although I have a new 32GB 2.0 drive installed I get a "Live TV playback is disabled" error every time I turn on the TV. After dismissing the popup the TV Pause seems to be working after a few seconds. Is there a setting I'm missing to make this popup stop?

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BobsterD
Level 7

Re: Live TV playback, Says "No USB" when TV powered on

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Replaced with a different 16gb 2.0 drive and works well.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Live TV playback, Says "No USB" when TV powered on

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@BobsterD

Thanks for the inquiry.

Some customers have reported that using a smaller capacity USB drive helps in smoother playback when using a USB.

Have you tried using a different small USB thumb drive to see if that helps?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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BobsterD
Level 7

Re: Live TV playback, Says "No USB" when TV powered on

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Replaced with a different 16gb 2.0 drive and works well.

View solution in original post

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jnorthup65
Level 7

Re: Live TV playback, Says "No USB" when TV powered on

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I’m using a 16G thumb drive.  It will setup and work properly.  Next time I turn on tv “usb not found”.  

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