I have a Roku Express+ (model 3910RW, serial number YG00GN487469, currently software version 9.0.0 build 4116-51). Up until Jan. 30, when the software did its last auto-update, things had been working perfectly. However, when I went to watch something on Thursday night (the 30th) the Roku was disconnected from the internet and madness ensued:
1) I attempted to reconnect, but the device could not find any wifi networks in the area. This was strange since it had not moved, previously had full strength, and all other internet devices in the area were fine. I'll note that the video looked normal. All the menus had normal colors and appearances; I just couldn't do anything because the Roku couldn't find the internet.
2) I rebooted the device by power-cycling rather than the menu reboot option.
3) Upon reboot, the Express+ automatically connected to my wi-fi as it should have. However, the video output is now completely messed up.
4a) The Roku now outputs distorted colors in the video. Everything has a strong magenta filter on, almost as though looking at a film negative.
4b) I'd like to stress that video CONTENT plays fine. I can playback anything from any channel without problem. It's simply that the color space is completely hosed.
5) NOTHING changed in my setup (cables, locations, devices, etc.) Everything was working fine until this spontaneous internet loss occurred, and the video went wonky upon reboot. I can only infer that this was something to do with the software update that my device reports happened at the time when it went bonkers.
Will there be a fix for this? Can I exchange this unit that Roku apparently hosed through an update for a new one?
... I tried the hard reset, holding the reset button down until the "Let's get started" screen appeared. The device is now re-adding all of my channels. All of the colors are still messed up.
..,Any other ideas?
Sorry I wasn't completely clear. Let me be the "jerk" now. When I mentioned the "until the 'Let's get started' screen appeared, that took 32.5 seconds. I had a stopwatch running to ensure I spent as long as you said. I don't have a problem reading, comprehending, or following directions. I held the reset button down, then started a stopwatch. After about 10-15 seconds, the bouncing Roku banner began. I kept the button down as instructed. After about 29 seconds, the screen went blank again; after the 32.5 seconds the "let's get started" appeared. That was longer than the requested 30 seconds. JUST. AS. INSTRUCTED.
I did what was suggested. It didn't work. I reported back. I thought that by mentioning the particular getting started screen, it would inform you that I persisted beyond the 30 seconds since that screen didn't appear until after 30 seconds had elapsed. Perhaps you just don't understand the device as well as you thought you did.
Please don't infer anything else.
Just as an update, I may have found at least a temporary solution for this.
I went into the device settings and to the display options. My display does 1080i or 720p and the Roku was auto-detecting the 720p and HDCP compatibility as mentioned in the first post. I tried "forcing" the 1080p option out of the Roku. It made an attempt, and of course the screen went blank. However, upon returning back to the "did you see anything" (or whatever the exact message was) the colors are now being output properly.???
I had only tried selecting the 720p or letting the Roku auto-select the 720p since that's what my display will do and whatever glitch had found its way into the video card was persisting in those outputs. It seems that forcing another resolution setting provided the necessary switch, buffer clear, or bit reset to occur. I had the system playing a bunch of hulu today while doing chores around the house and there were no more glitches.
I'll keep tabs on this, but for now it seems that this video colorspace issue can be fixed by manually forcing a different output resolution (in this case, 1080p) even if your display does not natively support that format, then going back to the autodetect.
Thanks again for attempts and thoughts on fixing the issue.