Help

Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Anubis2112
Level 7
‎01-22-2021 08:17 PM

Keeps returning to Home screen

My Roku Express keeps returning to home screen within 5 minutes of streaming - on any app.  I have read the hundreds of posts about this and it appears "customer support" is either unwilling or unable to correct the issue.  Meanwhile, I'm spending money on apps I can't use because of the issue.  I have tried shutting the Roku off in system setting, by unplugging it, cleared cache with home/up/rewind/fast forward trick, etc. I need a fix ASAP.  This is beyond ridiculous.  I need support for the device immediately. 

0 Kudos
Reply
1 REPLY 1\
makaiguy
Community Streaming Expert
‎01-23-2021 11:59 AM

Re: Keeps returning to Home screen

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via the USB power adapter that came with the Roku. 

Many USB ports only supply 0.5 amp which is not enough to power a Roku reliably.  If you don't have the Roku adapter handy, any other you have from another device should work as long as it is functional and the fine print on it says it outputs at least 1 amp.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
Reply