Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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MissT
Level 7

Keeps loading throughout the entire movie not sure what’s wrong or if it can be fixed

I bought a brand new Roku TV got everything set up perfectly download some of the Roku movie apps but when I go in to watch the movies they constantly reload every couple of minutes throughout the entire movie why is it doing that and is there a way to correct it

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Keeps loading throughout the entire movie not sure what’s wrong or if it can be fixed

Hello @MissT

Thanks for the post.

Does the issue only occur on a specific channel or all channels installed on your Roku device? Buffering usually occurs when your internet connection provided by your ISP (Internet Service Provider) cannot supply data fast enough for the playback device.

Try these simple tips and troubleshooting steps as this may help with the connectivity issue: Tips for improving the wireless connection to your Roku® streaming device

Keep us posted!

All the best,
Kariza

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