Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Natasha616
Level 7

Keeps going back to home screen

My Roku keeps going to the home screen on multiple apps. Youtube first and now Disney Kids. I reset the roll and the apps. Not sure if it’s all apps I just tried two so far. After about 5 minutes, it goes to the homescreen. 

60 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Keeps going back to home screen

@Natasha616 

Thanks for the post.

Can you please provide us with more information? What model Roku device are you using? Are there specific channels that you are having this issue with? 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? If the issue is still not resolved, we would recommend removing the channels and then trying to perform a factory rest on your device. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Danibacelar
Level 7

Re: Keeps going back to home screen

Minha TV roku 43 está voltando ao menu inicial sempre que eu tenho conectar a TV aberta, ele fica uns instantes e depois retorna automaticamente, já desinstalei a TV aberta, já retornei à configuração de fábrica mas não consigo ver TV aberta.

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ev00rams
Level 8

Re: Keeps going back to home screen

This reverting back to the home screen is happening to me too.  I've tried the remove and reinstall.  Also set Roku to time out after two hours of inactivity.  But the go back to home screen happens after five minutes on both Vimeo and YouTube even if I run the video back and forth with the remote during that first five minutes.  Anyone have any suggestions?

Thank you!

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atc98092
Level 21

Re: Keeps going back to home screen


@ev00rams wrote:

This reverting back to the home screen is happening to me too.  I've tried the remove and reinstall.  Also set Roku to time out after two hours of inactivity.  But the go back to home screen happens after five minutes on both Vimeo and YouTube even if I run the video back and forth with the remote during that first five minutes.  Anyone have any suggestions?

Thank you!


First, what model Roku device? Model number, not just the name please. I don't know what you set to two hours, but Roku doesn't have an inactivity timer. It does have a Bandwidth Saver function, but that is fixed at four hours and can't be changed. 

I've been watching YouTube on my Ultra 4670 for the last few hours, with most of the videos lasting 20 minutes or longer. No problems noted. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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ev00rams
Level 8

Re: Keeps going back to home screen

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atc98092
Level 21

Re: Keeps going back to home screen


@ev00rams wrote:

Hi Dan.  It's a Roku Express HD Streaming Media Player 2019


OK, great, thanks. When you removed YouTube, did you reboot your Express before adding it back in? If not, the removal wasn't complete and corrupted code could still remain. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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ev00rams
Level 8

Re: Keeps going back to home screen

Good catch.  Not sure so I repeated the whole process over again.  Running a video on Vimeo right now and hoping the reboot was what was needed.  Thank you.

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ev00rams
Level 8

Re: Keeps going back to home screen

Spoke to soon.  Still backs out of the video but this time goes back to Vimeo menu screen instead of all the way back to the Home screen.  The option "go to channel" doesn't go back to the point where video was running.  Have to hunt and find it again and fast forward. 

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atc98092
Level 21

Re: Keeps going back to home screen


@ev00rams wrote:

Spoke to soon.  Still backs out of the video but this time goes back to Vimeo menu screen instead of all the way back to the Home screen.  The option "go to channel" doesn't go back to the point where video was running.  Have to hunt and find it again and fast forward. 


Bummer. I have never used Vimeo, so no idea if there's any settings within the channel itself.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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