I'm having this problem too. It won't interrupt if we're watching a movie, but if we set it on pause or the movie ends and we leave it on the channel, after about 15-20 minutes it will go back to the home screen. It didn't used to do it. We have 3 Rokus. When we press pause, it would stay paused until we returned - even a day later. But then one of our Rokus started going back to the home screen several months ago (model 3600RW). We couldn't figure out why - we hadn't changed anything. It's extremely annoying because to get back to the movie we were watching, we not only have to reload the channel but depending on which channel, we might even have to find the movie again AND go find how far we'd gotten into the movie. About a month later, our second Roku started doing this too (model 3910RW). And a few weeks later, our third caved into the peer pressure (another 3600RW). If someone can please help us solve this, we'd REALLY appreciate this.
Please send me a private message here so that we can look into this. We'll need some information from you.
Please try to trigger the behavior on your Roku device. Once the device exits back to the Home Screen, please get an Issue ID from your device. This places a bookmark for our engineering team to investigate.
To generate an Issue ID, on your Roku remote, press Home button 5x, then Back button (next to Home) 5x in quick succession.
Please send us a private message:
Link to this thread.
Include a brief description of what you're seeing and the channel and content title in use.
Information from the Issue report tracker dialog box (or the photo of the box below)
Software version and build
We'll file a report with our engineering team for review.
Thanks for bringing this to our attention.
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so I have the basic roku not premium not the stick the regular, plain, nothing fancy roku system and mine keeps backing out of almost every app I have! youtube, netflix, disney plus. it'll play a show for maybe 3 mins then go right back to home screen smh. how do we resolve this issue I've already restarted the roku and may factory reset it at this point to see if that will help