Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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40_below_summer
Level 7

Just bought roku stick and its not working.help!

Just bought a brand new roku streaming stick, plugged it in, started up, was typing in my wifi password and it froze and reset.

Now it just shows the bouncing roku logo. Tried unplugging it and holding down the reset button.

What else is there to do? Or am I out of luck with this.
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2 REPLIES 2\
atc98092
Community Streaming Expert

Re: Just bought roku stick and its not working.help!

How long did you hold the reset button? To completely reset to factory shipped condition, you have to hold it a minimum of 30 seconds, and not one second less. Don't pay attention to anything that happens on the screen while you're holding the button. You have to hold it for 30 seconds at the minimum. 
Dan

Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: Just bought roku stick and its not working.help!

How are you powering the stick?
Roku Community Streaming Expert

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