Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jerbearscare
Level 7

Just bought a new model 4662x went to plug in HDMI and it's broke

Heeelp my Roku had shotty saudurong and my HDMI connector port broke 

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makaiguy
Community Streaming Expert

Re: Just bought a new model 4662x went to plug in HDMI and it's broke

Since you just bought it, take it back and exchange it for a new one if you can.

If you're in the US and bought it directly from Roku you'll probably have to deal with Roku warranty support:  https://support.roku.com/article/208757058

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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