Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
TwinkiesMom
Level 7

Just bought a Stick+ and older unit freezes

Very happy with my new #Streaming Stick+ but suddenly an older Roku Express freezes for about 10-15 minutes then the Roku screensaver returns. Once I pick an app it freezes again. It even freezes in Settings

0 Kudos
1 REPLY 1\
renojim
Community Streaming Expert

Re: Just bought a Stick+ and older unit freezes

How are you powering it?  If you're using the TV's USB port try using the supplied power adapter.  If you're already doing that, try using the TV's USB port or an adapter from a phone or laptop or something similar.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos