Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Johnson32594
Level 7

Issues with the audio cutting out

I bought an onn brand 75" roku tv and the audio will randomly start cutting in and out and the only way to fix this is to shut the tv off and turn it back on and sometimes I have to do it a few times. Everything is up to date ive only had the tv for a few months now so I know it's not old. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Issues with the audio cutting out

Hello @Johnson32594,

Thanks for the post. 

For us to isolate your audio issue, it would be very helpful if you could answer the following questions. 

  1. Do you receive any error code or message? If yes, please let us know.
  2. Does the issue only occur on a specific channel or regardless of the channel you access on your device?
  3. Are you using an A/V receiver or soundbar with your TV/Roku player setup? If so, what is the make/model of that unit?
  4. In Settings > Audio > Audio mode, what setting do you have selected? Does the same issue occur if you change the setting to Stereo, etc.?

Moreover, if the issue only happens on one channel, removing the channel then adding it back in may help. You can visit this Support article for detailed instructions on how to do it: How do I resolve channel playback issues?

We look forward to hearing from you shortly.

All the best,
Kariza

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