Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JCHenn
Level 7

Issue with AV Adapter Connection

I have a 50' TCL Roku TV. I have attempted to connect a gaming console that uses an RCA connector to my TV using the provided adapter, but there is no signal after connecting the devices. Is my TV or adapter outdated?
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1 Reply
Roku Employee
Roku Employee

Re: Issue with AV Adapter Connection

Hi,

Thanks for letting us know about the issue that you are experiencing.

We recommend that you try another RCA cable to connect your device to the TV. If you still aren't able to clear up the issue, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

You can reach them here: https://support.tclusa.com/contact-us?contact_query=Please%20enter%20your%20question

Thanks,
Danny
Danny R.
Roku Forum Moderator
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