Playback Issues - Audio/Video & Power

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Is Roku Ever Going to Fix the DTS Audio Sync Bug?!

Greetings,

I noticed my system updated to 7.5.1 build 4111 on Feb. 25th.  Now all movies with DTS are out of sync (audio with video).  From what I can see this is a common occurrence and is a bug with the 7.5 update.  To make matters worse, when I set the audio to Dolby D or Dolby D+ on the Roku no audio WHATSOEVER comes out of my receiver EVEN when I switch it back to "auto".  I actually have to "update software" via the secret menu (Home X 5, FF X3, and Rew X 2).  It won't let me rollback to 7.2.2 (before the bug occurred) and will only let me "update" to the same firmware I have now.  At least the sound comes back.  But the DTS sync issue is still there and I have some movies where that is the only audio stream (some have AC3 pass-through).  This is RIDICULOUS!  I bought a Roku because I thought it would be better than an Apple TV.  I had Prime, Plex, Netflix, etc. on the Roku.  My old Apple TV didn't have Plex or Prime.  I guess I have to buy a 4th generation Apple TV and junk the Roku.  I wonder if I can revise my online review where I bought it.  When are you going to fix this?!
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90 Replies
jsmiddleton4
Level 7

Re: Is Roku Ever Going to Fix the DTS Audio Sync Bug?!

They keep telling us there aren't any issues with DTS.  There are.  They can't find the DTS Core if DTS HD MA is being used, etc.  Has problems with trying to get Plex to squeeze DTS through the Roku.  Plex blames ROKU.  Roku blames Plex.
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thenizzle
Level 7

Re: Is Roku Ever Going to Fix the DTS Audio Sync Bug?!

Same issue, same b.s. here.

This DTS bug is absolutely ridiculous.  I have not used my Roku in a while and was hoping maybe it was fixed.

How did they release such a product?????????????  I have Roku ULTRA btw... ULTRA as in ultra craptastic.
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reuszenm
Level 7

Re: Is Roku Ever Going to Fix the DTS Audio Sync Bug?!

I have the same issue. I use DTS almost exclusively for PLEX and I'm getting awful sync issues. I'm also getting audio dropouts as well on every channel on my Onkyo TX-NR818 (tried both of my Premier + units). I'm now using my Gen2 FireTV instead when using PLEX and have replaced my Premiere + with an older Roku 3 to get rid of dropouts when using Vudu. 

This is a huge bummer for me. I'm a heavy Roku user and have passed down my older units to family members as I've upgraded. Looks like it's Amazon's player for me until this is figured out.
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jsmiddleton4
Level 7

Re: Is Roku Ever Going to Fix the DTS Audio Sync Bug?!

With the Plex/ROKU/DTS issues I'm not sure its JUST ROKU.  

Plex can't seem to play well with DTS in general.  Issues noted on the Plex forum regarding DTS.

And as we've seen in the past with this kind of thing Plex gently suggests its ROKU's fault.  ROKU gently suggests its Plex's.

As a result no one fixes it.

Its not some esoteric audio codec.  Its just DTS!

Very annoying.
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dpippin
Level 7

Re: Is Roku Ever Going to Fix the DTS Audio Sync Bug?!

Also having same issue. It is very frustrating there's been no movement on this.
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zolotoiy
Level 8

Re: Is Roku Ever Going to Fix the DTS Audio Sync Bug?!

Good thing I din't dump my elderly WDTV Live+ , just connected it again to my HT setup. Despite having sluggish UI WDTV plays every possible file format flawlessly including Dolby TruHD and DTS HD Master. And 1080p/24 to top-up already nice set
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Parallax
Level 7

Re: Is Roku Ever Going to Fix the DTS Audio Sync Bug?!

"zolotoiy" wrote:
Good thing I din't dump my elderly WDTV Live+ , just connected it again to my HT setup. Despite having sluggish UI WDTV plays every possible file format flawlessly including Dolby TruHD and DTS HD Master. And 1080p/24 to top-up already nice set

Yeah I used to love my old WD TV Live as well - unfortunately it eventually died on me. Went for the Roku because of 4K+HDR support + Plex. On the sound side I am not really impressed because of the sync issues and lack of passthrough of old formats (DTS HDMA and Dolby TrueHD are indeed old).

Echoing the issue with DTS. I have experienced an increase in such problems ever since the 7.5.1 upgrade - and build 4111 (the latest) has made things worse as far as audio syncing goes. On the plus side they did fix my HDCP issues, so there's that.

Being a new Roku Premiere+ user, I will give them the benefit of the doubt and have some patience for them to fix this - but my patience only goes so far. At some point I will be prone to run off to a competitor like FireTV or Nvidia Shield (very expensive, but supports DTS-HDMA passthrough and many other sound formats natively).
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atc98092
Level 16

Re: Is Roku Ever Going to Fix the DTS Audio Sync Bug?!

The Nvidia Shield does indeed serve as a powerful streaming player. It will not only passthrough both DTS-MA and Dolby TrueHD, but it also supports MPEG-2 video, as well as other codecs that are not supported by Roku. But all that does come at a cost. It's almost twice the price of a Roku Ultra, and the Shield Pro is $300. Also, it doesn't have as nice a user interface for playing local media. Kodi (or the Shield specific version called SPMC) provides the best UI, but it's much more complicated than using the Roku Media Player.
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Roku is keeping beta testers extremely busy, so I have high hopes the issues are being addressed. Unfortunately, no one can say in this forum exactly what is being worked on.
Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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hackztor
Level 9

Re: Is Roku Ever Going to Fix the DTS Audio Sync Bug?!

"atc98092" wrote:
The Nvidia Shield does indeed serve as a powerful streaming player. It will not only passthrough both DTS-MA and Dolby TrueHD, but it also supports MPEG-2 video, as well as other codecs that are not supported by Roku. But all that does come at a cost. It's almost twice the price of a Roku Ultra, and the Shield Pro is $300. Also, it doesn't have as nice a user interface for playing local media. Kodi (or the Shield specific version called SPMC) provides the best UI, but it's much more complicated than using the Roku Media Player.
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Roku is keeping beta testers extremely busy, so I have high hopes the issues are being addressed. Unfortunately, no one can say in this forum exactly what is being worked on.

And that right there is the sad part. All people want to know is IS IT BEING FIXED. That gives people assurance, then people want to know an ETA. A few days, a few weeks, a few months, a few years. So many companies try to keep all this relase notes secret and I am fine when it is features but not when it comes to bug fixes. In the end, the shield costs a little more than a roku ultra but if you add the fact that the shield includes a gaming remote ($60) that gets you right about the price point of a shield compared to a roku. All the other benefits shield provides is just a cushion. The only downside to the shield is the newer version loses IR and SD card (which sucks for older harmony remotes and people who do not want to plug a external hd/ssd into the unit). Due to the unit being 16GB this can become an issue. I like a clean media center and do not want an external hd.
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