Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Brewster011
Level 8

Intermittent problem with 'choppy video' (audio stays in sync) on new Roku Ultra

So far just 'History Channel' does this consistently. After watching one episode of a program - the second one's video goes 'choppy' - like skipping 'several frames' as it plays. Audio stays in sync, though. I posted this earlier- but have not heard back. The only way to solve is 're-boot' system. I watched episodes on Discovery+ to see if same thing occurred - but so far it has not. Any experience on this from anyone else on History - or any other channels?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Intermittent problem with 'choppy video' (audio stays in sync) on new Roku Ultra

Hey @Brewster011

Thanks for reaching out here in the Community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know if this works for you. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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