Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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molvo
Level 7

Intermittent audio when streaming netflix with Roku Express

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I have intermittent audio when streaming Netflix with Roku Express.

Sometimes, all is well and suddenly the audio drops.

Sometimes (more frequently) I can get no audio at all from soundbar.

Resetting, power cycling, standing on my head, eventually the audio comes back.

Am using an LG sound bar...

I never have this issue with my Direct TV box.

Direct TV is HDMI 1 on TV

Sound Bar is using ARC on HDMI 2 on TV

Roku Express is using HDMI 3 on TV

I have unplugged everything for 2 or 3 minutes, plugged back in and same issue.

Sure could use some suggestions...

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RokuDanny-R
Roku Employee
Roku Employee

Re: Intermittent audio when streaming netflix with Roku Express

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@molvo

Thanks for the update.

If you are not experiencing the issue when you disconnect your soundbar, it's possible that the issue you are seeing is originating from your soundbar or its connection.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Intermittent audio when streaming netflix with Roku Express

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@molvo

Thanks for the post.

If you disconnect your LG soundbar, are you still experiencing the issue with your audio from your TV directly?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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molvo
Level 7

Re: Intermittent audio when streaming netflix with Roku Express

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There is audio from TV after disconnecting the soundbar.  After reconnecting the soundbar sometimes there is audio, not always.  There does not seem to be a pattern to this, either losing or regaining or even audio working first try. 

I am baffled.

Only thing I have left to try is to switch the Direct TV HDMI port and the ROKU HDMI port to eliminate the TV as an issue.  Have already switched the HDMI cable on the ROKU.

The intermittency of this is very strange...

Of course ROKU Express also has that issue where audio is not synced with the TV but a ROKU restart has always cleared that up.  Since this is a very common issue with ROKU, that is why I currently blame ROKU for my issue.

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molvo
Level 7

Re: Intermittent audio when streaming netflix with Roku Express

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Switched HDMI ports...same issue.

 

Any suggestions?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Intermittent audio when streaming netflix with Roku Express

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@molvo

Thanks for the update.

If you are not experiencing the issue when you disconnect your soundbar, it's possible that the issue you are seeing is originating from your soundbar or its connection.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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molvo
Level 7

Re: Intermittent audio when streaming netflix with Roku Express

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I understand your point of course...but remember I NEVER have this issue when using my Direct TV HDMI connection.  So the response does not apply here.

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molvo
Level 7

Re: Intermittent audio when streaming netflix with Roku Express

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No one has suggestions? SWEET!

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