Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Johbea
Level 7

Insufficient power

I have been using the original power adaptor and cord plugged into the wall for years. Now i get message on screen  saying The USB port on your TV will not power this Roku device.  My Roku is NOT plugged into a USB port. What is the problem? I tried  a different adaptor and cord, same problem.  Ideas?

0 Kudos
1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Insufficient power

Hi @Johbea

Thanks for reaching out here in the Community!

Please reply here with the serial number of the affected Roku device. It can be viewed by either navigating to Settings > System > About or at the back of the player itself.

We look forward to hearing from you shortly.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos