Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RLujan
Level 7

Insufficient power

For 3 days, I kept receiving a message that the USB wasn’t receiving sufficient power and now I can’t power my device on. 

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2 Replies
renojim
Level 21

Re: Insufficient power

Are you using the supplied USB power adapter and not your TV's USB port?  Do you have another USB adapter/charger for a phone or tablet that you can try?

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MaryFranco
Roku Employee
Roku Employee

Re: Insufficient power

Hi @RLujan,

 

Thanks for your inquiry.

 

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if the red light is flashing or I ... - Roku

 

Does this clear up the issue you are seeing? Please keep us posted.

 

Thanks,

Mary

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