Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Kingdarious
Level 7

Insufficient power warning

I have had my roku for over a year and for the past 2 and a half months my device have been saying insufficient power and I’ve tried plugging it into different power sources and trying different cords but nothing works please help me get my roku back working 

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21 REPLIES 21\
RokuKariza-D
Roku Employee
Roku Employee

Re: Insufficient power warning

Hey @Kingdarious

Thanks for reaching out here in the Community!

Please reply here with the serial number/device ID of the affected Roku player. It can be found at the back or underneath the player itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Kingdarious
Level 7

Re: Insufficient power warning

C5393571

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Kingdarious
Level 7

Re: Insufficient power warning

the last one was wrong 

C53935713791

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RokuKariza-D
Roku Employee
Roku Employee

Re: Insufficient power warning

Thanks, @Kingdarious

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Kingdarious
Level 7

Re: Insufficient power warning

ok and will they respond on here or in my email 

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Kingdarious
Level 7

Re: Insufficient power warning

How long would I have to wait on a response 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Insufficient power warning

@Kingdarious

Thanks for the follow up.

It looks like our Support team reached out to you yesterday. Have you checked your email Spam folder to see if our contact is there?

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Zelda
Level 7

Re: Insufficient power warning

Hey there I have been having the same issue. Device is connected to its own power and I changed out the cord and block but still getting the message intermittently. I have a Roku Express device ID C3395C804636. Blue light will start flashing and that’s all she wrote. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Insufficient power warning

@Zelda

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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