Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Critesgene
Level 7

Insufficient power message when plugged into wall outlet

 
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2 REPLIES 2\
DBDukes
Community Streaming Expert

Re: Insufficient power message when plugged into wall outlet

@Critesgene 

Not all Roku devices have the same power requirements. It is always helpful to provide the Roku model, to include the model number.

So, what can you tell us about your device?

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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RokuMary-F
Roku Employee
Roku Employee

Re: Insufficient power message when plugged into wall outlet

Hi @Critesgene,

Thanks for posting in the Roku Community!

I understand that you are receiving a message of "Insufficient power" in your Roku device.

We recommend starting here to troubleshoot power issues: What should I do if the red light is flashing or I see a "low-power" warning? | Official Roku Suppor... 

  1. Verify that you are using the USB cable that came with your Roku player
    • If you are using any USB cable other the one that came with your Roku player, replace it with the one that came with your Roku player.
  2. Try a different USB Port
    • Some USB ports have different power characteristics. Connecting your Roku player or Roku Streaming Stick to a different USB port on your TV may resolve the issue.
  3. Connect power to power-outlet
    • Using the included power cord and power adapter*, connect the Roku player or Roku Streaming Stick to a working power outlet in the wall.
    • Connecting to a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

If you are still having any low power issues after following these steps, please provide the serial number of your Roku device so we can assist further.

Regards,
Mary

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