Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuMary-F
Roku Employee
Roku Employee

Re: Insufficient Power

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Hi @markcaigerwatso,

Thanks for posting in the Roku Community!

A few questions here to better understand what you're experiencing: How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? Please try to connect to a power outlet in the wall using the USB power adapter that came with the Roku.

We would recommend taking a look at our Support page for more information regarding the low power issue: What should I do if the red light is on or I see a “Your ...

Please keep us posted.

Thanks,

Mary

 

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jkbrooks010
Level 7

Re: Insufficient Power

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Hello! I am just recently having this same issue despite having it plugged in the same way for a while now. It is *not* plugged into the USB on my tv, it is in a wall outlet with every provided Roku cable. I've tried searching how to PM, but I can't figure it out?? @RokuMary-F please help! It doesn't make sense as to why this message is popping up if I am not using a USB port in my tv. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Insufficient Power

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@jkbrooks010

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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LaurieL
Level 7

Re: Insufficient Power

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Having the same issue. Did everything mentioned and still have the insufficient power warning. I've was using the power adaptor when I got this message.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Insufficient Power

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@LaurieL

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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LaurieL
Level 7

Re: Insufficient Power

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K430C6737251

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AM7
Level 7

Re: Insufficient Power

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I am also getting the Insufficient Power message.  I have used the included cords, and have it plugged into the outlet (with the included cord and adapter.) The serial number is YHOODU887745.

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tedroberts
Level 7

Re: Insufficient Power

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model 3710x ic 5959A-R1012. new roku power adapter.

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LaurieL
Level 7

Re: Insufficient Power

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@RokuDanny-R Roku Danny where are you???

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RokuDanny-R
Roku Employee
Roku Employee

Re: Insufficient Power

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@LaurieL @AM7

Thanks for the posts and providing us with the information that I have requested.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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