Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Rin_E
Level 7

Re: Insufficient Power

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Hello, my roku is giving me a pop up saying the usb port on my TV will not power this roku device, but is plugged into an outlet. And sometimes that will go away but then I still can't connect to my internet. Please help 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Insufficient Power

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@Rin_E

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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KevinRH
Level 7

Re: Insufficient Power

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Hello Danny. 

I have the insufficient power problem as well. I have tried the troubleshooting methods in your last responses. Please let me know how to PM you my information. Is that “permalink” because I pressed that and it went nowhere. I have my serial number and email, ready to shoot it over for next steps.

thanks.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Insufficient Power

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@KevinRH

Thanks for the post.

I have responded to your PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Elbcab
Level 7

Re: Insufficient Power

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I have a roku express + showing the insufficient power. I've tried all the suggestions. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Insufficient Power

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Hi @Elbcab,

Thanks for the post.

How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? 

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

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ike3
Level 7

Re: Insufficient Power

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Re: Insufficient Power

Hi Danny,

I've had the "Insufficient Power" message now several times over the last few months or so.

I'm plugged into a wall outlet using the Roku supplied USB power outlet and extension cable.

My Roku account email address is [personal information removed]

and my Roku Device Serial no. is BN91-17814W

Please advise. Thank you

IKE

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ike3
Level 7

Re: Insufficient Power

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It’s plugged to the tv USB port and amplifier tuner. We have this set up for several years and just for 5 months now everyday we received this insufficient power pop up.. I I plugged the roku stick and plug in back. Please help me resolve this Mary thanks.

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RokuMary-F
Roku Employee
Roku Employee

Re: Insufficient Power

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Hi @ike3,

Thanks for the post.

Please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary

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markcaigerwatso
Level 7

Re: Insufficient Power

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Hi,

I'm also having the insufficient power message too and I'm using the supplied power adapter. 

It's the same set up I've had for the last couple of years since I had it. Nothing has changed other than this message. 

I'm using roku express. 

Any advice please? 

Thanks 

 

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