Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Insufficient Power

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@tedroberts

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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LaurieL
Level 7

Re: Insufficient Power

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No one’s been in touch with me!!! 

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dlewis39
Level 7

Re: Insufficient Power

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I have had this problem for over a week now. I have been using the cable and power adaptor provided with Roku since first use. It just randomly popped up this message and will not let me use it. I tried 2 other cables and a different power adaptor with no luck.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Insufficient Power

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Hi @dlewis39

We're here to help!

Please reply here with the serial number of your affected Roku device. It can be found at the back or underneath the device itself.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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dlewis39
Level 7

Re: Insufficient Power

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@RokuKariza-D 

YH007P082149

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RokuKariza-D
Roku Employee
Roku Employee

Re: Insufficient Power

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Thanks for the reply, @dlewis39

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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rel2099
Level 7

Re: Insufficient Power

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My power cable is not long enough to plug into the wall outlet - it's plugged into a surge protector, which is plugged into the wall outlet.  Is this what is causing the Insufficient Power message?  Is there anything I can do to remedy the situation other than moving the whole wall unit closer?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Insufficient Power

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Hi @rel2099

Thanks for the post.

Roku recommends connecting the power adaptor directly to a working wall outlet – therefore, we suggest giving that a shot.

If the issue persists, reply here with your Roku device serial number which can be located at the back or underneath the player itself. 

We recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if the red light is flashing or I see a "low-power" warning?

All the best,
Kariza

Kariza D.
Roku Forum Moderator
Sharond221
Level 7

Re: Insufficient Power

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I constantly have the same problem or no signal. Its the original cord plugged into wall, i reboot, i check for updates when i can even get yo Home Screen. Mostly cannot eatch tv in this room because it has toku. Is it the hdmi port? Cord? Usb cord? Roky devise? Power cord bad? Should I toss everything? Cant use it and its very irritating when this happens every time. The whole shebang about 3 yrs old.  

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RokuKariza-D
Roku Employee
Roku Employee

Re: Insufficient Power

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Hello @Sharond221

We're here to help!

Please reply here with your Roku device serial number. You can check my post above to know where it can be located. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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