Solving playback issues

[RokuMary-F]

Hi @markcaigerwatso,

Thanks for posting in the Roku Community!

A few questions here to better understand what you're experiencing: How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? Please try to connect to a power outlet in the wall using the USB power adapter that came with the Roku.

We would recommend taking a look at our Support page for more information regarding the low power issue: What should I do if the red light is on or I see a “Your ...

Please keep us posted.

Thanks,

Mary

[jkbrooks010]

Hello! I am just recently having this same issue despite having it plugged in the same way for a while now. It is *not* plugged into the USB on my tv, it is in a wall outlet with every provided Roku cable. I've tried searching how to PM, but I can't figure it out?? @RokuMary-F please help! It doesn't make sense as to why this message is popping up if I am not using a USB port in my tv. 

[RokuDanny-R]

@jkbrooks010

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[LaurieL]

Having the same issue. Did everything mentioned and still have the insufficient power warning. I've was using the power adaptor when I got this message.

[RokuDanny-R]

@LaurieL

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[LaurieL]

K430C6737251

[AM7]

I am also getting the Insufficient Power message.  I have used the included cords, and have it plugged into the outlet (with the included cord and adapter.) The serial number is YHOODU887745.

[tedroberts]

model 3710x ic 5959A-R1012. new roku power adapter.

[LaurieL]

@RokuDanny-R Roku Danny where are you???

[RokuDanny-R]

@LaurieL @AM7

Thanks for the posts and providing us with the information that I have requested.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny