We am having the same issue with our Roku Streaming Stick +, where it gives an insufficient power notice after playing for an hour or so. We have it sourced through the included USB power adapter and through the television's HDMI port. I just created this account so am unable to PM. Here is some info below:
Device model & Serial: 3810X - Roku Streaming Stick+, YH00FN154163
Channel with Issue: Netflix - channel exits to home and message stays on screen until turned off.
It's a no brainer that a new device is needed, but what's the difference i I'm purchasing the same Roku device? Is the next device going to work? I can't afford buying a new one just to have it not work either!
@Mlb296 With electronic devices, it's always a possibility that a device might have slipped through quality control. All I can say is that I've owned close to a dozen Roku devices over the last 9 years. One was defective out of the box, but it was immediately replaced by the retailer and it still works today. All the others are still functional, although the Roku 2 XS players are buried in a drawer because they simply can't run most of the channels I use. My Roku Stick (3600) is the oldest device still in use (it's 5 years old now), and my grandson uses it all the time. My Roku 4 is probably even a bit older, and it's still used by my granddaughter.
I realize my experience is merely one data point, so take it as such. But in all this time I've never had any issues with any device (Roku TV or player) beyond the one bad new device.
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I have the dreaded USB Insufficient power warning. The Roku is plugged into the usb wall wart that came with the unit. Worked fine for a year and now it fails. Swapped the USB cable and it worked for a day. Now dead again. I suspect you have a hardware issue that crops up over time. Very disappointing that you give folks the run around on your tech support page rather than fessing up and replacing the defective Rokus.
Could you tell us the exact error message that pops up on your TV screen? Please also reply here with the serial number/device ID of your Roku player. It can be located at the back or underneath the device itself.