Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku express power warning

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@ZachD

Thanks for the post.

How are you powering your Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
ZachD
Level 7

Re: Roku express power warning

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I have it plugged into the usb and wall outlet.

Lechido1
Level 7

Re: 5 mos. Roku quit

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Hi I am having the same issue even when I plug it directly to an outlet...

thank you

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku express power warning

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Hi everyone,

Thanks for the posts.

If you are unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
AliciaE
Level 7

Re: 5 mos. Roku quit

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I am having this same issue (warning: insufficient power) after using my roku express with no issues for two years. I have tried multiple outlets and multiple adapters and the one time I got it working for a short time it couldn't find any wifi networks despite the network working fine and having other devices connected to it. When I restart the device to try to fix the wifi issue it reverts to the insufficient power error message again. I can't figure out for the life of me how to PM Roku Danny because when I go to his profile all I get is his about info and I can't find any option to message him. 

RokuDanny-R
Roku Employee
Roku Employee

Re: 5 mos. Roku quit

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@AliciaE

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Kakam
Level 9

Re: Roku express power warning

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I have plugged my ROKU into the working wall outlet with supplied power adapter and connected to TV using supied USB cable and after months of use, get "insufficient power" warning.

Please Advise

Kakam
Level 9

Re: 5 mos. Roku quit

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Danny! I looked in your profile and can't see how to pm you.

Please Advise

Thanks 

RokuDanny-R
Roku Employee
Roku Employee

Re: 5 mos. Roku quit

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@Kakam 

Thanks for the posts.

For more information about how to send a private message (PM), visit our Support page here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Forum Moderator
Kat7
Level 8

Re: 5 mos. Roku quit

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Hi. I have this problem as well, tried new cords, different power adaptors, nothing works. I've had this Roku  Express for just under a year, and only now having issues.

In your other posts you state to PM you. How do I do that?

 

Thanks