Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Instantly returns to home screen 2019

I have a brand new Roku express+ and when I try to watch Hulu live it returns to home screen after 2 seconds. Did it with netflix too. Unplugged it and switched out HDMI cables but it's still cutting back. Internet connection shows as excellent. What am I missing??
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3 Replies
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Level 7

Re: Instantly returns to home screen 2019

I am having the same issue with the same model right now
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Level 7

Re: Instantly returns to home screen 2019

JUST TOUCHING THE REMOTE MAKES IT HAPPEN!

Same here with a Premier+, model # 4630X box.

After a show plays for a few minutes, IF I TOUCH THE REMOTE (or my universal remote or my TV remote), it goes back to home and then to "Pair new device".

Did they come up with a solution to this yet?

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Level 7

Re: Instantly returns to home screen 2019

I forgot to add that my work-around is to use the Roku app on my phone as a remote to navigate the programs. NO problems, but I cannot accidently touch ANY of the remotes sitting next to me or it goes back again.

Using Premier+, model # 4630X, came with 

Software version 9.2.0 * Build 4806-29

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