Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Lindaoc
Level 7

Installing a new roku

I am installing a new Roku.  Everything was working fine , got the email to activate.   Once I clicked on the link to activate the screen went blank.  I am unable to get anything on my tv or roku.  Have restarted , rechecked connections , tried a hard restart.  My tv is blank with a blue light background.  Have tried multiple fixes from google but nothing happens. Anyone else have this issue ?

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renojim
Community Streaming Expert

Re: Installing a new roku

When you plug in the power does any light illuminate on the Roku?

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Lindaoc
Level 7

Re: Installing a new roku

Yes.  There is one dot with light on roku 

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