Playback Issues - Audio/Video & Power

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Alesiamatthew8
Level 7

Image goes in and out and so does the sound on my Roku Express

The images on my Roku Express keep going in and out, changing colors and having a static screen. Also the sound goes in and out and at times I hear static. 

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Image goes in and out and so does the sound on my Roku Express

Hi @Alesiamatthew8

Thanks for reaching out!

Does the issue only occur on a specific channel or across other channels installed on your device? Have you tried restarting your Roku device? Does the issue persist after doing so?

We also recommend following the troubleshooting steps below:

  1. The video cable is not connected properly or the cable is faulty
    • Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV.
    • If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
  2. There is a problem with the TV
    • If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV.
    • If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
  3. If all else fails…
    • Disconnect and reconnect all cables including the power cable.

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Alesiamatthew8
Level 7

Re: Image goes in and out and so does the sound on my Roku Express

All channels installed on the device.  I transferred it to another television and it worked for about an hour.  However, now it is back to flashing/flickering and showing static, along with the sound going in and out. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Image goes in and out and so does the sound on my Roku Express

@Alesiamatthew8

Thanks for the update.

Please reply here with the serial number of the affected Roku device. It can be found underneath the player itself.

Once we have the information needed, we'll be able to forward it to our Support team for further assistance.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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