Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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RokuKariza-D
Roku Guru

Re: Im trying to get an HDMI Extender Cable but form does not submit

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Hey @rbctech

Thanks for letting us know all that you've done.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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barrierislandfu
Reel Rookie

Re: Im trying to get an extender but roku website is not accepting my serial number

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s/n 203172587094  or  YH002X587094. The better question is why doesn't it work. It seems that its been months not working. And why are there 2 s/n's. If o's and 0's are the problem, why use them

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RokuMary-F
Community Moderator
Community Moderator

Re: Im trying to get an extender but roku website is not accepting my serial number

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Hi @barrierislandfu,

Thanks for reaching out regarding the issue you are experiencing with claiming a Free HDMI Extender. 

We're sorry if it caused any difficulties but not to worry, I have passed along your information to our Support team. They will follow up and assist you via email.

Please stay safe and healthy, we thank you for your patience.

Sincerely,
Mary

 

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bridget33
Newbie

Re: Im trying to get an extender but roku website is not accepting my serial number

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I've tried several times.

Here is the SN:

213150244223

 

model:3810x

 

Thanks

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AvsGunnar
Community Streaming Expert

Re: Im trying to get an extender but roku website is not accepting my serial number

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@bridget33 

Paging @RokuMary-F , @RokuKariza-D , and @RokuDanny-R who should be able to assist you further.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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renojim
Community Streaming Expert

Re: Im trying to get an extender but roku website is not accepting my serial number

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@bridget33, use the serial number that's displayed under Settings->System->About or that's shown under your linked devices at https://my.roku.com .  That number is probably a Device ID even though it's labeled SN.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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evereddie
Newbie

Re: Im trying to get an extender but roku website is not accepting my serial number

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I’ve tried to enter serial number several times with no success. My stick is overheating and I need to move it away from my tv. Serial number is 21399A449181. Thanks

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renojim
Community Streaming Expert

Re: Im trying to get an extender but roku website is not accepting my serial number

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@evereddie, look under Settings->System->About and you should see a Device ID and a Serial Number.  You may be trying to use the Device ID.  Try them both.  You can also get the serial number under your linked devices at https://my.roku.com and copy and paste it into the form.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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