Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
idk838
Level 7

INTERNET SUDDENLY NOT WORKING

Okay so i purchase my Roku Express a few days ago (on Amazon). It worked fine for the time being but now it suddenly doesn’t want to work. Anytime i go to watch something it would say “NO INTERNET” or something like that. The video will continue to buffer for 40 minutes but i would go to check my internet connection off of settings it said it was PERFECTLY fine. My internet even works off other devices. Thanks Roku, 10/10 Smiley Wink

0 Kudos
1 Reply
StreamerUser
Community Streaming Expert

Re: INTERNET SUDDENLY NOT WORKING

1) You didnt mention your Roku model # or firmware version:  Settings/System/About

2) Make sure you are using the supplied AC USB power adapter ( not plugged into TV/etc)

3) Restart your Roku: Settings/System/System restart/Restart

4) Restart/reboot your modem/router/gateway

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos