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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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idk838
Level 7
3 weeks ago

INTERNET SUDDENLY NOT WORKING

Okay so i purchase my Roku Express a few days ago (on Amazon). It worked fine for the time being but now it suddenly doesn’t want to work. Anytime i go to watch something it would say “NO INTERNET” or something like that. The video will continue to buffer for 40 minutes but i would go to check my internet connection off of settings it said it was PERFECTLY fine. My internet even works off other devices. Thanks Roku, 10/10 Smiley Wink

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StreamerUser
Community Streaming Expert
3 weeks ago

Re: INTERNET SUDDENLY NOT WORKING

1) You didnt mention your Roku model # or firmware version:  Settings/System/About

2) Make sure you are using the supplied AC USB power adapter ( not plugged into TV/etc)

3) Restart your Roku: Settings/System/System restart/Restart

4) Restart/reboot your modem/router/gateway

StreamerUser
Roku Community Streaming Expert

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I am not a Roku employee.
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