Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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wiseold
Level 7

IFC Films Unlimited

Help please! IFC for roku app on my roku tv has very poor audio on character conversations. However, all music in the background is much too loud. It does not do this on any of my other apps.

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1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: IFC Films Unlimited

Hi @wiseold,

Thanks for reaching out to the Roku community! 

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,
Mary
 

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