Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Tgifford
Level 8

I need the HDMI Extender - How to get it from Roku to fix video signal issues

Re: HDCP error and not detecting 4K on Vizio M55-E0 / Streaming Stick+

Can someone clarify what you refer to about the "extender" ?

Is this something Roku provides to customers that request it?  I have not been successful at getting a response from Roku.

If only the HDMI port with ARC will support this fix, I need the HDMI Extender also for my Visio.

 

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renojim
Community Streaming Expert

Re: I need the HDMI Extender - How to get it from Roku to fix video signal issues

It's only available for sticks and I believe only in the U.S. (not sure about that part).
https://my.roku.com/hdmi

It's really meant for TVs that have HDMI ports that a stick can't fit into, for overheating issues, and for Wi-Fi issues (although the AWR mitigates the latter).  I have seen people claim it fixed HDMI connection issues, but that's possibly just a coincidence.  The stick probably wasn't inserted fully or couldn't be inserted fully for physical reasons.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Tgifford
Level 8

Re: I need the HDMI Extender - How to get it from Roku to fix video signal issues

Thank you for the update. Yes; I am using a stick, and it does not fit into the HDMI 1 port on this Visio series M tv. 

I need the extender to use that port, and others have said this is the only port that works properly with the Roku.

Can you send me one?

Thanks  

Trent

 

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renojim
Community Streaming Expert

Re: I need the HDMI Extender - How to get it from Roku to fix video signal issues

I don't work for Roku; they all have "Roku" in their username.  Did you try to request it at the link I gave?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Tgifford
Level 8

Re: I need the HDMI Extender - How to get it from Roku to fix video signal issues

Sorry, I thought I was speaking to someone at Roku.

I tried the link and filled out the form to order the extender.

Thanks so much for your help and this link!

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Tgifford
Level 8

Re: I need the HDMI Extender - How to get it from Roku to fix video signal issues

Thank you for the support.  The extender fixed the issue!!

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