Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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DoubleDDawg
Level 7

I'm on my 2nd Roku Ultra and no audio on my Onkyo Atmos receiver

I just purchased another Ultra because I have been troubleshooting the first one for two hours.  Changed inputs, HDMI cables, ran the HDMI output cable from receiver to a  second TV and still no sound on either of the Ultras.  I can plug a Roku steaming stick in the same HDMI input port on the receiver and I get audio.   

At wits end.  I wanted the Ultra for Atmos capabilities.  

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