Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Wonlane
Level 7

I'm mad

I haven't had my TV for a week now and every time I start watching a show it takes me back to the menu and it's pissing me off I've done the bandwidth that said properly I'm logged into my account on channels I'm trying to watch and as I'm watching it keeps me back to the menu I think they need to do a recall on TVs somebody please help me.

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NTM23
Level 9

Re: I'm mad

To be clear, how long after you started watching something does it go back to the home screen? It could have something to do with the screen saver settings. Try turning that off. If it is due to internet connection, try restarting your modem/router by unplugging it and waiting about 30 seconds before plugging it back in.

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