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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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rijaca3
Level 7
‎06-07-2020 10:02 PM

I have no sound using ROKU remote under HDMI2

I have recently lost all sound when trying to watch HBO NOW, Prime, etc under HDMI2 using my ROKU remote.  I have sound using my TIVO remote under HDMI1.  Anybody have an answer for me?

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Tivoburkee
Level 20
‎06-07-2020 10:47 PM

Re: I have no sound using ROKU remote under HDMI2

A Roku remote isn't attached to hdmi2, a Roku controlled by Roku remote may be attached to tv's hdmi2 input. Do you have a true Roku tv, or roku console or stick? You may have reprogram the remote to control your tv:

 

settings> remote & devices> remote in use> program tv> follow prompts

or if you 9.3 on your Roku:

settings>remote & devices> setup new device> remote> follow prompts

Edmund
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