Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dblatchford
Level 7

Re: No sound

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Hi, I tried both the unplug hack and did 5he audio setting to stero.

Nothing worked until I went to Settings>  System>  Advanced System Settings>  Factory Reset>  Reset TV audio/picture settings.

It didn't affect anything else except audio and picture and brought it back to normal..........

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Phyl1
Level 7

Re: No sound

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I tried unplugging for 10 minutes and didn’t help. Also, tried changing HDMI into a different port.  Any other suggestions?

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RokuDanny-R
Roku Employee
Roku Employee

Re: No sound

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@Phyl1

Thanks for the post.

Can you please provide more specific information about the issue you are experiencing? What Roku model device are you using? Is this issue happening on a specific channel or does it happen on all channels?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RichinAZ
Level 7

Re: No sound

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This seems to happen a lot to me. Sometimes the issue is "Hot Plug", solved by disconnecting the Roku Express power source. Sometimes it is solved by re-booting of the modem. Today it was solved by re-booting the TV, which happens to be a smart Visio; I tried my other TV which has Roku and it worked fine, so I knew the problem was that the TV had mysteriously changed settings; re-booting restores defaults. Anyhow, the solutions for me almost always are solved by re-booting something or other.

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drees1742
Level 7

Re: No sound

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I've used my Roku Ultra for over three years without a problem until a few months back when the sound doesn't come through. Now it's an experience everytime I use it. I've tried all the suggestions more than once with the same results, NO SOUND! I rarely use it anymore and believe I will just pitch it, since I don't want to waste my time on an unresponsive device or people that represent it.

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RokuDanny-R
Roku Employee
Roku Employee

Re: No sound

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@drees1742

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Does this issue happen on a specific channel or does it happen across all channels? Is your device connected to any other external devices such as an AVR, or is it connected directly to a TV?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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JDale
Level 7

Re: No sound

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Had sound earlier today, now nothing. I've reset, unplugged, changed hdmi cables, changed hdmi ports and still no sound on any channels. TV sound works fine. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: No sound

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@JDale

Thanks for the post.

Please see my previous post and I'll be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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WS
Level 7

Re: No sound

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I just bought a ROKU today because sound suddenly stopped working on my Firestick. Guess what no sound on brand new ROKU either. Boxing it up and taking it back tomorrow. My guess is some sort of anti pirating software is causing system interface issues. What is shocking is neither company is responding to the users so you can bet they know the issue and have no plans to fix it. Back to cable! 

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sh3d3vilinme
Level 7

Re: sound still quits after doing what is recommended

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I've also reset manually through my settings, then system, advanced system settings, factory reset, reset tv audio/picture settings and volume still quits. However after the reset the volume can be heard until you try and watch any movies. Here's some pictures.16267928918353046525753738875271.jpg

 

16267929573047730676588856670662.jpg

 

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