Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuDanny-R
Roku Employee
Roku Employee

Re: sound still quits after doing what is recommended

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@sh3d3vilinme

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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gr4v1ty
Level 7

Re: sound still quits after doing what is recommended

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I'm having the same issue. TCL Roku TV is connected to sound bar (ARC) but I get a brief moment with sound when booting up (fast start) then sound disappears. Only a system restart solves the issue. If I close the sound bar, the TV has sound. If I re-open the sound bar still no sound.

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KycVal
Level 7

Re: No sound…please see my comment below, I need help asap.

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I just got my roku ultra plus and the next day (today) I started having the same audio issues. Unplugging and plugging back in the hdmi resolves the issue until the next episode or until I need to pause the program OR every 10 minutes…like I said the cable that came with the roku and the roku is brand new (1 day old)…I bought another hdmi and STILL the same issue…. What now? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: No sound…please see my comment below, I need help asap.

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@KycVal

Thanks for the post.

Can you please provide more detailed information about the issue you are experiencing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Tmarc2000
Level 7

Re: How to fix no sound coming from my Roku streaming player

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Danny, I have a Roku express and there was an update. This update has now impacted the sound for premium app channels (HBO MAX, Netflix, Prime, etc.). The sound plays for the preview - however, when you select the movie… no sound at all. Roku doesn’t have a direct contact. Please provide some help please. 
 

JBK1
Level 7

Re: How to fix no sound coming from my Roku streaming player

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I have same issue with Roku Ultra. If I remove Ultra and install my old Roku3, everything works normal. Reinstalling Ultra, problem returns. Suspect it might be software issue for Ultra did initially work normal. Having to Restart Ultra every time you switch from Live TV to Roku is a pain. Wife suggests I purchase Apple. If next software release doesn’t correct, I will take measures to remedy. 

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seniorgeek
Level 8

Re: How to fix no sound coming from my Roku streaming player

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Nothing that was suggested will work.
I get sound when the ROKU boots but noting after that.

Sound controls on the remove don't do anything.

RokuMary-F
Roku Employee
Roku Employee

Re: How to fix no sound coming from my Roku streaming player

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Hi everyone,

Thanks for reaching out to the Roku community!

We're sorry to hear that you're having this experience. If this audio issue is not resolved, please let us know along with any additional details you may have as well as providing the information requested by @RokuDanny-R posted above that would be helpful for our team in further investigating this problem.

Keep us posted with the details.

Best regards,
Mary

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seniorgeek
Level 8

Re: How to fix no sound coming from my Roku streaming player

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After trying everything listed I still can't make the sound work. I even upgrading the firmware, did a "reset" and tried again. Still no audio. I sent the ROKU back to Amazon for a refund.

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Christcj
Level 8

Re: No sound - replying to this thread

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Didn’t work for me :/ initially it had sound… until I clicked on Netflix. That’s how it started. 

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