If this issue is not resolved with insufficient power in your Roku device, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number and the model of your Roku device.
Once we have this information, I'll be able to pass it along to our Support team who can assist you further.
Could you try using a different power cord and adapter? Let's see if that will make a difference. Please also reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself.
What a joke. “Be sure and send us….and we will pass it along”. Add me to the list except mine are only 3 months old. This problem has been going on for more than 3 years! Wish I had found this earlier. Roku is very good at one thing, keeping the bad news quiet..gotta give them that
I am using ROKU Express 3900X since April 2019. I always use quality 5V/2A adapters.
Serial No: YG00H5029726 and Device id: C3392H029726
Until 5-6 mooths ago I had no "Low Power" or "Insufficient Power" problem. Those problems occured once in few weeks. To solve the problem I had to disconnect power adapter from mains, wait 10-15 seconds and plug it again. The problem never occured while watching but when I wanter so start watching few hours later (while the device was usually in sleep mode.). However starting a week ago (after the latest software update) device started losing Wi-Fi connection displaying something like "No Internet, set up the connection". When I try to set the Wi-Fi connection again, this time "Low Power" screen appears, sometimes while watching Youtube, even sometimes during home screen. I have not observed this problem while watching Netflix yet.
It seems that this problem (that keeps increasing in time), may not be related to overloading of the device. I personally suspect the software updates, especially the latest one released on Sep 8, 2022. I would be thankfull if Roku engineers spare some time to examine the software updates issued in the last 8-10 months.