Can you please provide us with more specific information about the issue you are experiencing?
In the meantime, we would recommend taking a look at our Support page for a more helpful FAQ article that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting
Please let us know and we'll continue assisting you from there.
My roku worked fine for months. I have unplugged it, plugged into wall, rebooted wireless modem, every suggestion I can find. Sometimes when I do this it works fine & sometimes it shows no internet connection, low power. I'm sick of having to reboot it, yesterday I had to reboot my internet 5 times before it would hook up. Today it came on but screen was frozen until I rebooted my modem 3 times. My roku is 4 years old, do I just need a new roku. Mine is a streaming stick, C237A1992159. My email is [personal information]. Hope you can please help me?
We'd like to take a closer look to see if there's anything else we can suggest to help.
How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?