Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuMary-F
Roku Employee
Roku Employee

Re: How to fix 'insufficient power' or 'low power' warning

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Hi @Teejay28 @Surgical702 @Wooksofresh,

Thanks for the note.

Can you please provide the serial number of your Roku device from Settings > System > About? I'll be able to pass it along to our Support team who can assist you further.
Please keep us posted.
 

Best regards,
Mary

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Mrbill11141958
Level 7

Re: How to fix 'insufficient power' or 'low power' warning

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I do have it plugged into a wall outlet.  Changed to a different HDMI port on my TV.  Still getting Low Power Warning.

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RokuMary-F
Roku Employee
Roku Employee

Re: How to fix 'insufficient power' or 'low power' warning

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Hi @Mrbill11141958,

Thanks for reaching out regarding the insufficient power issue you are experiencing.

If this issue is not resolved, please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Please keep us posted.
 

Best regards,
Mary

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Oswalt
Level 7

Re: How to fix 'insufficient power' or 'low power' warning

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Danny, I cannot figure out how to PM you, I am having the same low power issue, first time powering system on, voltage is correct, DC output voltage is 12.23, serial number 2A1 170577596

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RokuMary-F
Roku Employee
Roku Employee

Re: How to fix 'insufficient power' or 'low power' warning

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Hi @Oswalt,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help.

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

You may also refer to this link: What to do if the red light is flashing, or you see a "low-power" warning | Official Roku Support 

Please keep us posted and we'll continue assisting you from there.
 

Best regards,
Mary

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Oswalt
Level 7

Re: How to fix 'insufficient power' or 'low power' warning

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I have tried all of the suggestions, still have the same issue.

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Oswalt
Level 7

Re: How to fix 'insufficient power' or 'low power' warning

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I still just have a red blinking light and no picture or sound 

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RokuKariza-D
Roku Employee
Roku Employee

Re: How to fix 'insufficient power' or 'low power' warning

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@Oswalt

Thanks for the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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txblue
Level 7

Re: How to fix 'insufficient power' or 'low power' warning

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Have same issue.  Plugged into wall outlet not tv.  Swapped with another Roku that.is working on another tv and same problem.  Moved that working one to the same cables where this started and it works fine with those same cables.  I think I have all Roku express models.  Don't think I can get to settings to get the serial number

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RokuKariza-D
Roku Employee
Roku Employee

Re: How to fix 'insufficient power' or 'low power' warning

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Hello @txblue

Thanks for reaching out!

You can find your device serial number at the back or underneath the player itself. Once we have the information needed, we'll be able to forward it to our support team for further assistance.

We look forward to hearing from you soon.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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